Skip to content

Shipping Policy

 

Shipping Policy

Due to COVID-19, we are experiencing longer mailing delays with the postal service which are outside of our control.  All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping.

Local delivery is currently available within the Pooler, GA area.. 

We are a small family owned e-commerce Savannah GA boutique and do not have a brick and mortar store front and In-Store Pickup is Unavailable.

Currently we do not offer international shipping. Contact us at savannahmosscompany@gmail.com for this affects you.

 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at savannahmosscompany@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Our policy can be located at:

Savannah Moss Company Refunds/Returns/Exchanges Policy

Note: All Savannah Moss Company Branded Merchandise can not be returned and/or exchanged because we use a Print on demand company to produce all these goods. If you have a question about an item email us at savannahmosscompany@gmail.com and we can ask the 3rd party company. Thank you.

We accept Ladies ‘Apparel returns up to30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at savannahmosscompany@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at savannahmosscompany@gmail.com.

 

Thank you for being a valuable customer!

M&S

SAVANNAH MOSS COMPANY

SAVANNAH, GA